Privacy Policy
Effective Date: 20th February 2025.
Welcome to Yana! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By using the Yana app and website, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information when you use Yana:
Personal Information
- Name
- Contact details (phone number, email address)
- Payment details (credit/debit card, UPI, wallet information)
- Profile photo (optional)
Ride Information
- Pick-up and drop-off locations
- Ride history and fare details
- Driver and vehicle details
Location Data
- Real-time GPS location while using the app
- Location data when the app is running in the background (with your permission)
Technical & Device Information
- Device model and operating system
- App usage statistics and preferences
- IP address and network details
How We Use Your Information
We use your data to:
- Provide ride-hailing services and improve your experience
- Process payments and issue receipts
- Enhance safety and security for riders and drivers
- Send service updates, promotions, and notifications
- Improve app performance and resolve technical issues
- Comply with legal requirements
Data Sharing & Disclosure
We do not sell your personal information. However, we may share your data with:
- Drivers (to facilitate ride bookings)
- Payment providers (to process transactions securely)
- Government authorities (when required by law or for legal investigations)
- Third-party service providers (for analytics, customer support, and marketing)
Data Retention & Security
- We retain your information as long as necessary for legal, security, and business purposes.
- We implement strict security measures to protect your data from unauthorized access, loss, or misuse.
Your Rights & Choices
- You can update or delete your profile information through the app.
- You can opt-out of marketing communications at any time.
- You may request data access, correction, or deletion as per applicable laws.
Cookies & Tracking Technologies
Our app and website use cookies and similar tracking technologies to enhance user experience and analyze traffic. You can modify your cookie preferences in your browser settings.
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified via the app or email.
Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
📧 Email: support@yanacabs.com
